Refund & Replacement Policy

1. General Policy Overview

Because SmartLeadIndia provides digital datasets (which are downloadable files containing B2B professional profiles, mobile numbers, and emails), we generally operate a no-refund policy once a file has been generated and delivered to your user dashboard.

This is because digital files cannot be "returned" or "reclaimed" once downloaded. We encourage all users to check and test our datasets using our free 500 records signup credits before upgrading to professional subscription plans.

2. 90-Day Freshness & Replacement Credits

While we do not offer cash refunds for successful digital deliveries, we are fully committed to quality and stand behind our 90-day verification guarantee. If your downloaded list contains invalid or bounced records:

• We will replace any invalid record that fails our freshness verification framework within 14 days of download.
• If more than 15% of your delivered list consists of hard bounces or incorrect telephone contacts, we will credit your dashboard account with additional replacement data records of the same category free of charge.

3. Exceptions and Special Situations

Refund or subscription cancellation requests are reviewed on a case-by-case basis under the following exceptions:

• Failed Custom Processing: If you submit a custom query request for specific niches (e.g., specific cities or specialized sectors) and we are unable to source the requested volume, we will offer a full refund of that custom transaction value.
• Duplicate Billing: In case of system or payment gateway glitches resulting in double payments for the same plan, the extra transaction will be refunded immediately to your original bank card or UPI ID.

4. How to Request Replacement Credits

To submit a quality verification check or replacement request, please follow these steps:

1. Submit your request within 14 days of downloading the CSV list.
2. Email info@smartleadindia.com with your Request ID (e.g., REQ-045) and a screenshot or log file showing the bounced email logs or invalid phone numbers.
3. Our database auditing team will verify the contacts and issue credit refills to your dashboard within 48 business hours.